A contactless mobile experience that lets hotel guests authenticate, pay, unlock their room, order service, and check out — without ever stopping at the front desk.
Enter your booking details to check in.
Long lines after a long flight. Forms on a clipboard. A plastic key card that demagnetizes by Friday. The first impression of any stay is also the slowest. Safe Stay reimagines that moment as something a guest can do from the back seat of their taxi.
Tired travelers wait 10–15 minutes at the front desk just to hand over an ID and sign a form.
Incidental holds, mini-bar items, and resort fees show up as line items the guest has never seen before.
Uploading a passport or authorizing a credit-card hold without any reassurance about where the data goes.
If we move authentication, payment, and key delivery into the guest's pocket, then check-in becomes a 30-second task done en route. The front desk becomes optional, not the bottleneck.
A frequent business traveler whose week starts at one airport and ends at another. The choices that work for her tend to work for every traveler with a phone and an agenda.
"By the time I land, I just want a hot shower. Every second I spend at a front desk is a second I'm not asleep."
Seven taps from the airport to the elevator. Every screen previews exactly what happens next.
Hotels are about trust. The product had to earn it on every tap.
Sensitive steps (ID, payment) lead with a security message before the input — never after.
Every charge previews itself: "$100 hold, released at check-out" beats a mystery debit.
The most common job — unlock my door — is the largest, closest element on every relevant screen.
"Ready to unlock" tells a guest more than "Step 3 of 4". Show state, not progress.
WCAG AA contrast minimums. 48px tap targets. Keys readable across a hallway.
Every payment, order, and request has an undo within a confidence window.
Trust hierarchy, content priority, and one-tap intent — locked in monochrome first.
Six screens that take a guest from the airport curb to their room — and from their room to a clean folio.
Enter your booking details to check in.
Place your passport or driver's license in the frame.
A temporary hold — released when you check out.
Hospitality navy, calming teal, and a monospace voice for the things that need to feel precise.
Measurable shifts plus the lessons I'll carry forward.