Problem
Traditional hotel check-in and check-out processes are often slow and inconvenient for modern travelers. Guests are frequently forced to wait in long lines at the front desk just to verify their identity, provide a credit card for incidentals, and receive a physical key card. This friction creates a poor first impression, limits guest autonomy, and increases unnecessary physical contact in a high-traffic environment.
Problem Statement
How might we design a seamless, mobile-first experience that allows hotel guests to manage their stay independently? Travelers need a way to authenticate their identity, secure their room, and settle their final bill without the need for face-to-face interaction or physical key management?
Design & Implementation
Key Design Solutions & Accessibility
- We built trust by clearly showing security messages (like "Privacy Assured") when users upload sensitive information (Screen 2).
- The Digital Key (Screen 5) was designed large and simple so users can unlock the door without having to look closely.
- On the final bill (Screen 6), we made sure to clearly display the release of the $100 incidental hold to avoid any confusion about charges.
- The entire app meets basic accessibility standards (WCAG AA), using strong color contrast and large touch targets for easy use.