Case Study · 2026

Mend — restoring family archives, gently.

A mobile companion that brings generative AI to senior users through a calm, conversational journey — so the technology serves the memory, not the other way around.

Role
Lead UX Designer
Timeline
6 weeks
Platform
iOS · Mobile
Focus
AI · Accessibility
9:41
M

Some memories
shouldn't fade.

Bring a treasured photo back to life — gently, and with care for the moment it holds.

01 · The Challenge

Most AI apps aren't built for seniors.

Dense panels, small tap targets, technical jargon, and clinical tone make today's generative AI tools quietly inaccessible to older adults — the very people who hold the most precious photos. Mend is designed to be accessible to everyone, with seniors at the center.

01

Cognitive overload

Sliders, model pickers, and engineer-speak crowd the screen before the first action.

02

Clinical, transactional tone

"Processing batch…" treats a memory like a file. The emotional weight disappears.

03

Accessibility as an afterthought

Small tap targets, low-contrast text, and dense forms exclude the people who care most about old photos.

The opportunity

If we replace controls with conversation, replace progress bars with reassurance, and use affectionate language instead of technical names — then AI becomes a quiet companion to memory, not a tool. An app inclusive for seniors is an app that's better for everyone.

02 · User Persona

Meet Elaine.

Synthesized from interviews and observation. Elaine grounds every product decision — and the choices that work for her tend to work for everyone.

Elaine Mercer

72 · Retired teacher · Maine
Grandmother of 4 iPad daily Reading glasses
"I have a box of my mother's photos. I want my grandchildren to see her face the way I remember it — not faded, not torn."
Goals
  • Share family history with grandchildren
  • Keep her mother's album from disappearing
  • Feel proud showing results to family
Frustrations
  • Apps that feel like work
  • Buttons too small to tap confidently
  • Choosing between technical options
Behaviors
  • Asks her daughter for help when stuck
  • Reads every word before tapping
  • Trusts what reassures, not what dazzles
Needs
  • Plain language and generous spacing
  • Confidence at every step — no surprises
  • Permission to take her time
03 · User Flow

From a faded photo to a saved heirloom.

One choice per screen. Always reversible. Reassurance instead of percentages.

Open app
first launch
Welcome
01
begin
Choose source
02
Photo source?
album / camera / scan
Review & frame
03
Mending
04 · in progress
Result
05 · before / after
happy
Keep or refine?
touch-up
Voice refine
"sharper eyes"
save
loop back
Add context
year, who, where (optional)
Saved to Heritage
06 · archive
Share with family
text, email, print
Entry / exit
Screen
Decision
Success
04 · Design Principles

Six rules that shaped every screen.

The constraints I kept written above the canvas.

01

Conversation, not configuration

Ask, don't configure. "Where is your photo?" beats a source dropdown every time.

02

One decision per screen

Cognitive load is the enemy. Never two unrelated choices on the same surface.

03

Reassurance over precision

"Restoring contrast" reads better than "62%". Progress should communicate care.

04

Affectionate language

"Memory", "heritage", "gently". The vocabulary of family — not of software.

05

Designed for the hand and the eye

19–22px body. 64px tap targets. AAA contrast on every primary action.

06

Always reversible

Back is one tap. The original is preserved. Nothing is final.

05 · Low-fidelity Wireframes

Structure before style.

Layout, hierarchy, and one-decision-per-screen — locked before any color or type.

BEGIN A MEMORY
01 · Welcome
STEP 1 OF 4
♡ photos stay on device
02 · Choose Source
STEP 2 OF 4
auto-crop
5 faces
BEGIN MENDING
03 · Review & Frame
STEP 3 OF 4
restoring tones… ✓ dust removed ✓ faces sharpened ● natural tones ○ final review
04 · Mending
STEP 4 OF 4
♦ restored
↺ see original
ASK FOR A TOUCH-UP
SAVE TO HERITAGE
TRY DIFFERENT PHOTO
05 · Result & Refine
COLLECTION
+
1962
This year
HERITAGE
MEND
SHARE
06 · Heritage
06 · High-fidelity Designs

The finished journey.

Six screens that take a faded photograph all the way to a saved heirloom.

9:41
M

Some memories
shouldn't fade.

Bring a treasured photo back to life — gently, and with care for the moment it holds.

01 · WelcomeA calm invitation.
9:41
Step 1 of 4

Where is your photo?

Choose the way that feels easiest for you.

From my photos
Pick a picture on this phone
Take a picture
Snap a photo of a print
Scan a printed photo
We'll guide you frame-by-frame
Photos stay on your device.
02 · SourceChoose your photo.
9:41
Step 2 of 4

Looks good?

Make sure faces are inside the frame.

Auto-cropped 5 faces
03 · ReviewConfirm the frame.
9:41
Step 3 of 4

Mending your memory…

Taking our time so every detail comes back the way it should.

Restoring natural tones
Dust removed
5 faces sharpened
Bringing back tones
Final review
04 · MendingWatch with care.
9:41
Step 4 of 4
Restored with care

Your memory, mended.

See the original
Ask for a touch-up
"Sharper eyes…"
05 · ResultVoice refinement.
9:41
Your collection

Heritage

+
12 memories, kept safe.
1962 · FAMILY
The summer at the lake
38 sec voice note
This year
Heritage
Mend
Share
06 · HeritageThe saved archive.
07 · Design System

A foundation, not a coat of paint.

Color, type, and component primitives — all tuned for warmth and accessibility.

Color

Every pairing meets AA or AAA
Paper
#F4ECD8
App background
Paper Deep
#EBE0C2
Soft dividers
White
#FFFFFF
Cards, surfaces
Ink
#2A2113
Primary text · 12.4:1 AAA
Ink 2
#5C4F38
Secondary · 6.8:1
Amber
#A66E2C
Primary CTA · 4.6:1 AA
Amber Dark
#7A4F1C
CTA text · 7.2:1 AAA
Sage
#6B8265
AI / success accent

Typography

Two voices in conversation
Display · Newsreader
Some memories shouldn't fade.
Warm reading serif with italic personality. Used for screen titles and moments meant to feel personal.
Body · Public Sans
Gently scan a cherished photo. Our restoration preserves the original spirit of your memory.
Broad letterforms, wide x-height. Built for screens; tuned for legibility at 16–22px.

Components

Calm, consistent, oversized
Primary button
64px tall · 20px label
Outline button
Secondary action
Auto-cropped 5 faces1962
Chips & tags
Restoring natural tones
Progress
Value + sentence, never %
"Sharper eyes…"
Voice input
Removed dust
Bringing back tones
Final review
Process step
08 · Outcomes & Reflections

What the design earned.

Measurable shifts plus the lessons I'll carry forward.

64px
Minimum CTA height
Confident tap targets
AAA
Contrast on key text
WCAG 2.2 audited
1 / screen
Decisions asked
One choice per surface
0
Dead ends
Every screen has a back & a forward

What I'd carry forward

  • Pair every progress bar with a sentence that earns trust.
  • Treat the photo as the protagonist; chrome is supporting cast.
  • Voice + simple text is more inclusive than freeform prompts.

What I'd explore next

  • A "tell me about this photo" voice note that becomes a caption.
  • Multi-generational sharing — a child mends, a parent co-signs.
  • Print-to-frame integration as a third surface beyond digital.
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